How do paperless statements work?
This service provides you with an easy way to view your statements online. Instead of receiving your paper document via the United States Postal Service, we will send you an email notification when a statement is generated. Simply click the link in the email and login to the secure website to view your billing statement.

How do I register?
Return to the home page, and click on “Register Here”. To enroll, you will need a valid email address, your account number and verification code which are printed on your statement. 

Once you have enrolled, you will receive a validation email to confirm your registration. Please click the link in that email to complete registration. If you do not receive the validation email in your inbox within 10 minutes, please check your “spam” or “junk” folder and mark the email as “safe” or “not spam” so you can receive emails from us in the future. 

Can I register multiple accounts?
The initial enrollment process enrolls one account. If you have multiple accounts to register, you can add other accounts from the “Settings” tab after you have enrolled and logged in. 

How long will my billing statement be available online?
Billing statements are available online for 1 year. 

How much does it cost?
Paperless statements are free. 

Once I elect paperless billing statements, will my paper billing statement still be mailed to me?
No. When you register online for paperless billing statements, you will receive an email notification that your statement is available online. 

Can I change my password and email address myself?
Yes, you can change both in the account “Settings” tab. 

I have forgotten my password, how do I recover it?
You may reset your password by clicking the "Forgot your password?" link on the login page. 

How will I know when I have a new statement?
You will receive an email notification when a new statement is available. 

Will my statement look the same online?
Your online statement will be an exact replica of the document you are used to receiving in the mail. 

Can I easily print and save my statement?
We use the PDF format for storing and displaying your statements which makes it very easy to print or save it to your computer. Click here to get the free Acrobat® Reader®. 

I’ve just enrolled and elected paperless billing. Why can’t I see my current statement?
You may need to wait until your next billing cycle to see your first paperless statement. In the meantime, you may pay any unpaid previous statements online, or by using the One Time Payment option, or by phone at the pay-by-phone number indicated on your billing statement.

What if I just want to pay my statement? Do I have to register to pay?
No. We offer a convenient One-Time Payment option that doesn’t require you to login and remember any passwords. However, if you register for Paperless Billing, you are offered options to make it more convenient to pay multiple bills, enroll in automatic payments, and save your payment information for future payments.

How do Automatic Payments work?
When you enroll for Auto Pay, the automatic payment will be scheduled after your next statement is generated. The first payment will then be made 2 days prior to that bill’s Due Date, for the Total Amount Due on your bill. Any adjustments or payments, received since your bill was generated, will not be included in the amount scheduled to be automatically paid. If you have registered multiple accounts, you will need to enroll for Auto Pay on each of those accounts.

Can I change or delete my Auto Pay on an account?
Yes, you may change or delete Auto Pay in your "Settings". However, the changes will only become effective AFTER your next bill is generated. If you currently have a scheduled Auto Pay pending that you need to change, or delete, please contact your billing office at the toll-free number located on your billing statement, and provide your account number and the email address you are enrolled with.

I enrolled for Auto Pay, but my bill was not paid on the due date. What should I do?

This situation can occur for several reasons - credit card declined transaction, rejected ACH Bank debit, or an Auto Pay threshold that was less than the billing statement amount due. Failed Auto Pay transactions will not be reprocessed, so whenever this occurs, you will need to log into your account and take appropriate action to effect payment of your statement Total Amount Due.

How do I cancel my paperless billing statements? I need to start getting them in the mail again.
While logged into your Omnicare account and within the 'Settings' tile click 'Edit' beside 'Manage Delivery Method Preferences' -> Choose 'Paper' in the delivery preferences dropdown menu and click 'Save Method(s)'

I think I may have accidentally paid my bill twice! How can I get the 2nd payment reversed?
This can be accomplished by contacting your billing office at the toll-free number located on your billing statement, and providing your account number and the email address you are enrolled with.

I have registered and have multiple accounts. How do I remove an account from my list?
This can be accomplished by contacting your billing office at the toll-free number located on your billing statement, and providing your account number and the email address you are enrolled with.